Services DepartmentOrganizational Governance
- Manage the customer service cycle, from registration and audit scheduling to final certificate delivery.
- Authorize and verify the completeness of certification applications in accordance with relevant accreditation schemes.
- Coordinate the allocation of human resources (auditors and experts) to ensure timely service delivery.
- Monitor and report the progress of each certification project to management and relevant stakeholders.
- A professional with high competency in operational management and administrative systems of conformity assessment bodies.
- Understanding of ISO/IEC certification standard operating procedures (SOPs) and documentation requirements.
- Excellent interpersonal communication and negotiation skills to bridge client needs with the institution’s technical requirements.
- Proficient in the use of data management systems (ERP/CRM) to ensure the accuracy and confidentiality of customer information.
Scope of Duties & Authority: The Services Department serves as the operational control center, ensuring that every customer interaction with TNVID is conducted professionally, efficiently, and transparently. Its scope of duties includes managing audit logistics, monitoring surveillance deadlines, and handling official correspondence with clients. This department is authorized to review resource availability before contracts are awarded to ensure service promises are met. With an integrated coordination system, the Services Department ensures that all technical departments receive the necessary administrative support to ensure the conformity assessment process runs smoothly.
Professional Principles & Ethics: Customer Focus, Efficiency, and Reliability. Committed to providing responsive and solution-oriented services while upholding information confidentiality and equal treatment for all clients.
Integrity Commitment & Service Assurance: We guarantee a seamless and organized service experience for all TNVID business partners. Through our Services Department, we ensure that every stage of your certification is managed with the utmost care, ensuring the information you receive is always accurate and your administrative processes run according to the agreed schedule.
Publikasi
-
Ekonomi sirkular: membangun kepercayaan melalui penilaian kesesuaian
Many businesses, large and small, have a huge source of great ideas that can help them improve, innovate, and grow, and yet so many of these companies never think of using this amazing corporate asset. What is this highly valuable asset? Its own people.
23/02/2025
contact details
Kunjungi kantor Badan Penilaian Kesesuaian TNVID atau hubungi kontak kami disini.
Badan Penilaian Kesesuaian TNVID sangat membantu kami mencapai tujuan sistem manajemen kami. Sertifikasi dan pelatihan yang apik, serta kemudahan membaca yang luar biasa, memastikan sistem manajemen kami tetap stabil.
Ketika berada di bidang layanan publik, kami tahu citra yang harus ditunjukkan kepada masyarakat. Kami harus gesit dan berwibawa; Badan Penilaian Kesesuaian TNVID memungkinkan kami menunjukkan kepada masyarakat bahwa kami profesional memberikan pelayanan yang terbaik dan menuju kepuasan publik sesuai substansi.
Tuntutan terhadap lembaga bisnis pemerintahan agar sektor kami selain memiliki kualitas yang baik, juga menerapkan ramah lingkungan, itulah sebabnya sertifikasi lingkungan ini begitu sempurna.
Kami mempertimbangkan dengan matang sebelum memilih Lembaga Sertifikasi yaitu Badan Penilaian Kesesuaian TNVID, karena kami ingin memastikan penerapan kami akan membuahkan hasil pemeriksaan yang baik, dan memiliki sertifikat yang resmi. Pertimbangan kami merupakan pilihan terbaik dengan hasil yang sudah kami terima.
Sertifikasi yang dilaksanakan sangat baik dan memuaskan. Pada awal kami memiliki sertifikasi mutu, hingga saat ini berkembang memiliki sertifikasi terintegrasi mutu, lingkungan, keselamatan dan kesehatan kerja bersama Badan Penilaian Kesesuaian TNVID.
